Returns & Exchanges
Exchange - In the case of an exchange, please forward us your original confirmation email and include a brief description of the chosen product and relevant details (size, colour) which you would like to exchange your current purchase for, via shop@regenttailoring.co.uk. Upon receipt of your original product, we will send your replacement at no additional charge.
* The return of the original item(s) is still your responsibility.
Online Returns - If you wish to Return your online purchases please email us at shop@regenttailoring.co.uk with a brief explanation to why you are seeking a refund. Then please follow the steps below.
- Return items within 14 days of receipt.
- Ensure that you include your printed email confirmation along with the parcel you are returning.
- Ensure items are unworn/unused and in a re-saleable condition.
- Ensure items are in correct or similar packaging to avoid damage.
- Please note that due to hygiene reasons we can not accept refunds or exchanges on underwear.
Please return to:
Returns Deparment
Regent Tailoring
73 New Street
Salisbury
Wiltshire
SP1 2PH
United Kingdom
Please Note:
- Delivery charges will not be refunded
- The cost of returning the goods and the safe return of goods is your responsibility. We suggest you use a recorded delivery service. We cannot be held responsible for damage or loss of the item during its journey. - Refunds will be made to your account via our secure system within 5 working days of satisfactory receipt of goods.
Regent Tailoring reserve the right to make changes to their policies at any time and without notification.